Skip to main content
It is in Configuration › Account Settings, in the Privacy row: press Manage and its own page opens. You don’t need to write to anyone: requests are made from there and answered by email, within one month at most. The page has three sections, from top to bottom: Communications, Your rights and Delete your account.
Privacy page with the Back button at the top. Communications section with the Marketing communications switches for Email, SMS and WhatsApp, and the Messages you'll always receive box. Below, Your rights begins, with the notice about replying within a month and the first row, See what we do with your data, with the View the privacy policy button.

The Privacy page: your communications at the top, your rights below.

Communications

Here you give or withdraw your consent for Marketing communications (product news, improvements and offers), with one switch per channel: Email, SMS and WhatsApp. The change is immediate and does not affect your causes or your account. Messages you’ll always receive (sign-in codes, security alerts and important changes to your account) cannot be turned off: they are needed for your account to work and to keep it secure.

Your rights

Before a request is registered you are asked to confirm it’s you. When a request is under way, its row shows: “Your request is being processed. We’ll email you when it’s ready.”
The View the privacy policy button takes you to the policy, which explains what is stored, what for and for how long.
Press Request my data. A copy of everything we hold about you is prepared, in a format you can read, and you are emailed when it is ready.
Press Request portability. You receive your data in a structured format that another service can read.
Press Edit my details and change whatever is wrong yourself. If you have already verified your identity, your first and last name are tied to your document: the button is Request a correction, and you will have to provide the document. You can still edit your contact details yourself.

Other rights

These are reviewed case by case. When you press Request a dated request is opened and you get a reply by email. Once you have asked for it, the button says Requested.
You ask for your data to be kept but no longer used while it is clarified whether it is correct or whether it is being used as it should be.
You ask for your data to stop being used for reasons relating to your particular situation. For marketing communications you don’t need to: just turn off their switches above, and the effect is immediate.
If an automatic security check has denied you access, you can ask for a person to review it.

Delete your account

Deleting your account cannot be undone.
You have the Delete my account button at the end of this page, and also in the Danger zone of Account Settings. In both cases, to confirm you have to type exactly Delete Account. When it finishes, you are signed out. Before pressing it, bear two things in mind:
  • Causes that are already published don’t just disappear. The people who signed have the right for their signature to keep counting. Close your causes first, and post a last update.
  • There are records the law requires us to keep even if you delete your account, such as some security records or those needed to defend against claims. The privacy policy says which ones and for how long.
If what you want is to stop receiving emails or stop appearing, there are shorter paths: turn off marketing communications, or close your causes and leave the account idle.