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In your dashboard, on Home, press Create new cause. The first question decides everything else: what you want to achieve.
Home screen with the My causes section, a cause card with photo, Approved status, signatures and next goal, and the Create new cause button

Home: the Create new cause button opens the wizard.

Right now you can only create signature causes. The fundraising option shows on screen marked Coming soon and cannot be chosen. You cannot donate from the portal for now either: the Donate button shows a Coming soon notice.
The wizard does not save drafts. If you leave before pressing Publish cause, whatever you wrote is lost. Have the text, the photo and the recipient’s name to hand before you start.
Create new cause screen with the question What does your cause need to move forward: support or funding? and two cards: Collect signatures, active, and Raise funds, greyed out with the Coming soon badge

The first question. Raise funds shows greyed out while the option is on hold.

Ten steps. On the left you always see the list of steps and which one you are on. The first three are for working out whom you are asking for the change.
1

Scope

Local, national or global. A city council or a school is local; the government or parliament, national; an international institution or a large company, global.Don’t inflate it: a well-aimed local petition achieves more than a global one with no clear recipient.
Step 1 of 10 of the wizard, Scope, with three options: Local, National and Global, and on the left the list of the ten steps

Step 1 of 10, Scope. On the left, the ten steps of the wizard.

2

Recipients

Who can make the change you are asking for. It is the most important question in the whole wizard.For each recipient you choose whether it is an Institution or a Person, and you type its name and its country. If there is more than one, press Add recipient.If you don’t know whom to address it to, find out before you go on. A petition without a recipient is just a wish.
Recipients step with the choice between Institution and Person, the name and country fields, and the Add recipient button

Step 2, Recipients: whom your petition is addressed to.

3

Category

What your cause is about. It helps people find it on the portal.
Category step with the grid of the 23 categories available to choose from

Step 3, Category: choose the one that best describes your cause.

4

Title and petition

The title is read in a second and decides whether someone clicks. Short and clear.The petition is the formal text people sign: exactly what you are asking for and from whom. You can format it, with bold or lists. What you write here is what will appear on every signature, so take care over it. Further down we explain how to put the signer’s details into it with Insert data.If you find it hard to get going, press Write with AI. It asks you to “Tell us in your own words what you want to achieve and why” and, from that, prepares a draft title, petition and story that you then review and make your own. It can be used up to three times per cause; when you reach the limit you will see AI limit reached.
Title and petition step with the title field, the petition editor with the firmante.nombre and firmante.ciudad tags, the Insert data and Show example buttons, the How a signer will read it (with sample data) box that says I, Ana García, resident of Madrid, and the Write with AI button

Step 4, Title and petition: the text that gets signed, with the signer's details and the example of how it will read.

5

Story

Here you answer “Who are you, and why are you running this cause?”. Tell something about yourself: whether it affects you closely, what you have seen, why you can’t let it go. Two or three paragraphs, up to 1500 characters. What you are asking for specifically is already in the petition.If you used Write with AI in the previous step, you will also find a draft of the story here.
Story step with the question Who are you, and why are you running this cause?, the empty text field and the 0/1500 counter

Step 5, Story: who you are and why this cause moves you. The counter goes up to 1500 characters.

6

Photos & video

Each cause has a single photo: it is the one shown on the portal and when shared on social networks and in messages. Choose one that makes sense on its own, without small text.If you don’t have a photo, press Generate with AI and it creates one based on your cause. You can generate up to three; the button tells you how many you have used, for example Generate with AI (0/3).You can also add a YouTube video (optional) by pasting its link.
Photos & video step with the cause's photo already uploaded, the Generate with AI (0/3) button and the optional field for a YouTube video link

Step 6, Photos & video: the cause's photo, the option to generate it with AI and the YouTube link.

7

Goal & deadline

How many signatures you need and by when. The goal is a whole number, with no decimals. The deadline has to be at least 15 days from today.An achievable goal that gets beaten is more encouraging than a huge one left half done.
Goal & deadline step with the signature goal field and the deadline picker

Step 7, Goal & deadline: how many signatures and until what day.

8

Signature type

You choose just one, and it determines the legal value of each signature. We explain it below.
9

Analytics

Optional. If you run paid campaigns, this is where you connect your own Google Analytics, Meta or TikTok identifiers to measure them.They only switch on if the person visiting the cause accepts marketing cookies, and the processing of that data is your responsibility.
10

Review & publish

You see how your cause will look, block by block. If something doesn’t convince you, press Edit on that block and you go back to its step. When it is right, press Publish cause and it moves to Under review.
Review & publish step with the heading This is how your cause will look, each block with its Edit button and the card showing Under review

Step 10, Review & publish: this is how your cause will look. Each block has its own Edit button.

What happens during review

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The signer’s details in the petition

The petition can include details that are filled in with each person’s own when they sign. That way each signature becomes a personal statement: instead of a generic text, the signer reads and signs something like “I, Ana García, resident of Madrid, ask…”. And that is also how it appears on each signature’s receipt. There are four details you can insert:
1

Put the cursor where you want the detail

Inside the petition text, at the exact spot where it should go, for example right after “I, ”.
2

Press Insert data and choose which one

A menu opens with the four details. When you choose one, it appears in the editor as a tag between braces, for example {{firmante.nombre}} or {{firmante.ciudad}}. That tag is the gap that will be filled in.
Insert data menu open over the petition editor with four options: Signer's name, Signer's city, Signer's country and Date of signature

The Insert data menu: choose which of the signer's details you want to put in the petition.

3

Check how it looks with Show example

Press Show example. The How a signer will read it (with sample data) box appears, with the tags already replaced by made-up details such as “Ana García” and “Madrid”. Read it out loud: if the sentence sounds right with any name and any city, it is ready. To remove it, Hide example.
Always insert the details with the Insert data button, not by typing them by hand. If you type a tag that doesn’t exist or mistype it, the editor warns you with “This is not a real data item and will be printed as written”, and the signature will show that text with its braces, not filled in.
On the public page, people who have not signed yet see the gaps like this: [your name], [your city], [your country] and [date of your signature]. When they sign, they are filled in with their details.
You don’t need to use all four. The most common are the name and the city: “I, {{firmante.nombre}}, resident of {{firmante.ciudad}}, ask the City Council…”.

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The signature types

You see three cards, but right now only the basic one can be chosen. The other two show the Coming soon badge and are greyed out.
Signature type step with three cards: Basic signature (SES), selectable, and Advanced signature (AES) and Qualified signature (QES), greyed out with the Coming soon badge

Step 8 of 10. Only the basic signature can be chosen today.

The signer confirms their email with a one-time code. Their identity is not checked.It works as a public show of support: citizen petitions, pledges and pressure campaigns aimed at institutions or companies. It is the one most people use.
The signer would verify their identity with an official document, a liveness check and a face match, and each signature would generate an individual certificate.It cannot be chosen yet. A cause that already had it assigned keeps it.
It would be legally equivalent to a handwritten signature. It is not available either.
The signature type shapes the value of everything you collect. It can be changed until the first signature arrives; after that it is fixed. If your petition is going to end up in an official register, ask whoever receives it beforehand which level they will accept.

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After publishing

  • While it is Under review, the cause cannot be edited.
  • An approved or rejected cause can be edited, but any change sends it back to review: the final button becomes Resubmit for review.
  • With the first signature the scope, the recipients, the title and the petition, and the signature type are locked: what people signed cannot be changed. You will see those steps marked Locked. The goal can only go up and the deadline can only be extended.