> ## Documentation Index
> Fetch the complete documentation index at: https://docs.causfy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common problems

> The most frequent questions, with the short answer and where to look.

## My cause

<AccordionGroup>
  <Accordion title="I sent the cause and it doesn't appear on the portal">
    It is under review. No cause is public before going through moderation. [What is checked](/en/causa/revision)
  </Accordion>

  <Accordion title="It was rejected">
    You get the reason. Fix what it points out and send it again; there is no need to create it from scratch.
  </Accordion>

  <Accordion title="I want to change the signature type">
    It can't be done after publishing. The type sets the value of every signature already collected, and changing it would invalidate what people signed.
  </Accordion>

  <Accordion title="The preview looks wrong when I share the link">
    It is almost always the first image in the gallery. Change it for one that reads well small and with no text. [Sharing](/en/causa/compartir)
  </Accordion>

  <Accordion title="I want to stop the cause for a while">
    Pause it, don't close it. A pause can be undone; closing can't. [Pausing and closing](/en/causa/pagina)
  </Accordion>
</AccordionGroup>

## Signatures and donations

<AccordionGroup>
  <Accordion title="Someone says they signed and I can't see them">
    They may have asked not to appear in public. They count in the total but are shown as anonymous.
  </Accordion>

  <Accordion title="Nobody can donate to my cause">
    Check the status of card payments in Configuration. If it is not active or it is restricted, donations are not accepted. [Ways to get paid](/en/cobrar/formas)
  </Accordion>

  <Accordion title="When do I get the money?">
    It builds up in your Stripe account and Stripe transfers it to your bank according to the schedule you have set up there.
  </Accordion>

  <Accordion title="It won't let me request the bank account">
    Either your cause's threshold hasn't been reached, or the moderator hasn't set one. The screen tells you which of the two. [Bank account](/en/cobrar/cuenta-bancaria)
  </Accordion>
</AccordionGroup>

## Signing in and security

<AccordionGroup>
  <Accordion title="I lost the phone with the passkey">
    Sign in with another method, remove that passkey from devices and register a new one. That is why it is worth having two. [Security](/en/cuenta/seguridad)
  </Accordion>

  <Accordion title="It doesn't ask me for a passkey or a code on important operations">
    That means you have no method turned on. Turn one on.
  </Accordion>

  <Accordion title="I see a sign-in I don't recognize">
    Close the sessions, remove the unknown devices and turn on a passkey. Then write to support. [Devices and sign-ins](/en/cuenta/dispositivos)
  </Accordion>
</AccordionGroup>

## If none of this answers your question

Open a ticket saying what you did, what you expected and what happened. [How to write to support](/en/soporte/contacto)